DUE TO HEALTH CONCERNS, THERE WILL BE ABSOLUTELY NO RETURNS,
REFUNDS OR EXCHANGES ON ALL SKINCARE AND COSMETIC ITEMS REGARDLESS OF WHETHER
THE ITEM HAS BEEN OPENED OR NOT AND USED OR NOT. Please select these items
carefully.
Returns
In order to return merchandise, you must obtain an RMA number from our
customer service department. Email us at return@fragranceme.com
You may return any unopened merchandise (except Skincare and Haircare items) in
its original condition, including original packaging and packing slip within 20
days of receipt and you will receive a full refund less shipping and any gift
wrapping charges.
We charge a 20% restocking fee for any merchandise not returned in its original
condition and packaging.
Any shipping cost you incur to return the product to us will not be refunded.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages,
unless we made an error.
We do not offer refunds or exchanges on Skincare or Haircare items due to health
reasons. Please make your selections carefully.
We require the following information to process your return.
(If this information is not included, we will be unable to process your return.
- RMA number
- Full name and address
- Phone number
- E-mail address
- Packing slip
- Original Order Confirmation Number
- Your reason for returning the merchandise
All returns must be shipped back to FragranceMe.com using a trackable
courier. We will provide you the shipping address once we received your email.
Any package that has not been received by FragranceMe.com and tracking
information cannot be provided, will be the sole responsibility of the shipper.
Please allow up to 14 business days to process your return or exchange.
If your package is returned to FragranceMe.com marked as "refused",
"unclaimed", or "undeliverable", and you would like to have
it re-shipped, we will unfortunately need to charge a $5.95 re-shipping fee.
Cancellation
Since we use automated order processing and warehouse systems, we are unable to
cancel or modify your order once it has been submitted. If you have any other
questions, please contact a Customer Care Representative.
Contact us at:
info@fragranceme.com.
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